Refund Policy
At ZazzLer, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Please note that certain items, such as personalized products, intimate goods, gift cards, and clearance items, are not eligible for returns unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with a return, please contact our customer support team through our Contact Us page. We are always happy to assist you.